Refund policy

WHAT IS YOUR RETURN POLICY?

You are eligible to return the product only if you return the products in the same condition in which you received them.

The product shall be returned in its original packaging.

We do not accept liability of packages damaged during the return transit. It is the customer’s responsibility to pack the product properly to prevent any damage during transit.

​The order must accompany all accessories (including freebies) which were serviced along with the order or else the cost of the accessories shall be recovered from the refund amount.

 

WHAT IS YOUR EXCHANGE POLICY?

All your garments in your order are eligible for an exchange; given that they are untried, unworn and unwashed. The Exchange will be initiated once we receive the garment in our warehouse and it passes a quality check.

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WHAT IF I RECIEVE A DAMAGED GARMENT?

In the unusual case where you receive a damaged or defective garment from us; please immediately notify us at info@ecott.in with pictures of the garment and we'll instantly replace it for you as per the stock availability.

​Please ensure you keep the garment untried, unworn and unwashed. Notify us within 7 days of receiving the order.

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WHAT IF I RECIEVE A WRONG GARMENT? SOMETHING I DID NOT ORDER.

In the unusual case where you receive a garment which is not a part of your order; please immediately notify us at info@ecott.in with pictures of the garment and we'll instantly replace it for you.

​Please ensure you keep the garment untried, unworn and unwashed. Notify us within 7 days of receiving the order. The replacement will be initiated once we receive the garment in our warehouse and it passes a quality check.

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IMPORTANT NOTE:
Please note that all of the above cases will depend on the fact that your garment falls in any of the above criteria and is untried, unworn and unwashed. The replacements and exchanges will be processed once we receive the garment in our warehouse and passes the Quality Check.