Shipping policy

     SHIPPING UPDATES​

  1. Once your order ships, you will get a notification with the details of the courier service provider and other relevant information.

 

      HANDLING TIME

  1. It usually takes 5-7 day(s) to process and dispatch the products once the order is placed with us.

  2. We strive to process and dispatch your products at the earliest.

 

       TIME FOR SHIPPING

  1. Delivery time depends on the product ordered and the location of delivery. Approximate delivery is specified.

  2. The delivery time is indicative and can vary due to external factors.

 

       INTERNATIONAL SHIPPING​

  1. We do provide shipments to all the countries.

  2. Shipping charges for our international customers will be calculated depending on the order value and other dimensions of your order.

  3. International customers assume responsibility for any duties and/or taxes that may be incurred under the customs of that particular country.

  4. International customers shall check with their country’s customs office to verify that the products can clear customs.

 

       OTHER RULES

  1. If you want to change the shipping address, you need to inform us of the same within 4hour(s) after placing the order. The request to change the shipping address can be made through mailing us at info@ecott.in.

  2. If the order has not been processed, we will try to change the address, if your order is processed, we will not be able to change the address.

  3. While We shall strive to ship all your ordered products together, this may not always be possible due to product characteristics, or availability.

  4. Partial refunds will not be entertained.

  5. We endeavour to engage logistic partners, employees, agents with the highest standards and ethics, you agree and acknowledge that the actions, inactions of the delivery individuals are not in our control, and it is not possible for us to monitor and observe each delivery executive and we shall not be liable for any action or inaction from the part of logistic partners. Any disputes between you and logistics partners shall be settled between you and the logistics partner.

 

      WRONG OR INCOMPLETE ADDRESS  

  1. You shall ensure that all information that is submitted by you to us on the platform is true, complete, accurate and sufficient to identify the actual place of delivery.

  2. If you have entered the wrong shipping information or contact details, it might cause a delay or missed delivery and you will not be eligible for a reshipment or a refund on such transaction.

 

       CHANGES TO THIS POLICY

  1. Please note that we may from time to time change the terms of this policy and every time you wish to use this website, please check the policy to ensure you understand the terms and conditions that apply at that time.

  2. If you do not wish to accept the revised policy, you should not continue to use the Services. If you continue to use the services after the date on which the changes, come into effect, your use of the services indicates your agreement to be bound by the new policy.

 

        FORCE MAJEURE

                      We shall not be considered in breach of guarantee or terms of service and shall not be liable to the customer for any cessation, interruption, or delay in the performance of its obligations by reason beyond Our control including natural disasters, pandemics, fire, an act of God or public enemy, famine, plague, the action of the court or public authority change in law, explosion, war, terrorism, armed conflict, labour strike, lockout, boycott or similar event beyond our reasonable control, whether foreseen or unforeseen.

 

      CONTACT US

      For any feedback, concern, or query, you may please reach out to us info@ecott.in.